FAQs
Frequently Asked Questions
Q: Where do the products come from?
A: All products are from U.S.-based vendors. I only work with vendors in the USA and some items are USA homemade and will state so on the tab. So at the time I do not work the vendors from other countries. My kawaii vendor is the only one that works with other countries but she lives in USA and has some items on hand.
Q: How much is shipping?
A: Shipping ranges from $2.50+.
Q: Do you offer refunds?
A: No refunds are available. However, we do accept product exchanges. If you need an exchange, please send the item back to us within 7 days of receiving it. Be sure to include photos and a description of any issues with the item. We’ll provide store credit for approved exchanges. If broken or damaged we can do a refund or gift card worth more as well.
Q: Will I receive tracking information?
A: Yes! I work with a few different vendors, so if you order from multiple vendors, you’ll receive more than one tracking number as each item ships. Many of our vendors take extra care in crafting items specifically for your order, which makes each piece unique and personal.
Q: Where do you currently ship?
A: At this time, we only ship within the USA.
Q: How long does it take to receive my item?
A: Shipping times vary depending on the vendor. Once I pay the vendor’s invoice, they begin processing the next business day. Please allow 3–15 business days for tracking information. As soon as I have a tracking number, I’ll email it to you.
Q: How long does it take for custom items like graphic tees or tumblers?
A: Certain items, like custom tie-dye shirts and tumblers, are made fresh by our vendors and may take between 3–15 business days to produce, depending on their order volume. Pre-made items, like jewelry and regular clothing, typically ship faster.
Q: How long does it take to process an order?
A: Order processing takes 1–5 business days. This allows for payment processing and submission to our vendors. Once I receive an invoice from the vendor, I pay immediately to ensure prompt production.